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Will my order arrive by Christmas?

These dates below are guidelines to help you shop to ensure you get your order by Christmas. Please make sure you order before the cut off dates below. EFT customers please note that we will have to have your payment reflecting in our bank before the dates shown.

Last Order Date & Time Delivery Area
Sat 21st December 15h00 Cape Town
Sunday 15th December 14h00 Main Centres (JNB, PE & DBN)
Friday 13th December 14h00 Regional Areas

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Safety Measures

As per Government regulations, NICD and WHO guidelines we have adopted stringent safety measures inour offices, warehouses, collection points, stores and during deliveries:

Warehouses

Our warehouses have undergone stringent sanitization and will continued to be cleaned thoroughly on a regular basis.

All staff are checked for any COVID-19 symptoms, including their temperature, on entry to their place of work.

Hand sanitization stations and additional hand sanitizers will be available to staff on entry to premises and throughout their place of work.

Face masks will be worn by all staff and visitors on our premises.

Social distancing will be practiced by all staff and highly visible information posters are in place as a constant reminder on how to practice social distancing.

Deliveries

Contactless Deliveries.

All drivers will be wearing masks.

Drivers will visibly sanitize hands before and after adelivery.

All boxes will be sanitized and wiped down with a disinfectant solution before being handed over.

Our customers will be able to sign for delivery using our delivery software on their own mobile device and not have to handle the driver’s device.

Store & Collection Points

Hand sanitization stations will beavailable for customers when entering our stores & collection points andall staff will sanitize their hands before and after dealing with a customerand their items.

All staff will be wearing masks andno customer will be allowed entry into our stores & collection pointswithout wearing a mask.

Perspex/Glass has been installed at our collection desks and checkouts in order to increasesafety and reduce the spread of the virus.

Social distancing practices will beobserved at all times and the customernumbers will be limited inside our stores & collection points.

All boxes will be sanitized and wipeddown with a disinfectant solutionbefore being handed over.

What You Need To Know

When Will I Receive My Order?

We are trying our best to get your order to you within our normal delivery estimates, however, please expect a delay as we clear our Level 5 backlog while operating with a Government mandated reduced workforce. For further information please see our FAQs.

What About My Decollect Click And Collect Order?

Our Decollect collection point in Montague Park is now operation and you will be able to collect your online order. We will be following strict social distancing practices at our Decollect collection point and limiting the number of collections per day. Please do not come collect your Decollect order before you have received a SMS or Email telling you that your order is ready. For further information please see our FAQs.

Are Your Stores Open?

We have opened ALL our stores in a safe and responsible manner. Please see our store locator here.

Is Your Customer Contact Team Available?

Yes all our contact channels are operating remotely as normal. Please see our operating times here.

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