• If you have forgotten your password, simply click on the "Lost password" link on the Login page. We will then email you a link where you can reset your password.

• You can email us at info@decofurnsa.co.za or you can call our National Hotline on 087 049 4155. Please have your invoice number/order number ready if it’s regarding an order.

• Please contact your nearest store and they can assist you. Store details can be found on our Store Locator page. Please have your invoice number/order number ready if it’s regarding an order.

• We’d love to hear from you. You can call us on 087 049 4155 or email us at info@decofurnsa.co.za and we can assist you.

• To open your Decofurn Furniture Credit account, please apply here.
• For other credit options, please click here.

• There are currently five credit options available for purchases made at any Decofurn Furniture store:
• Decofurn Furniture Credit: To apply for a Decofurn Furniture Credit account, please click here.
• Payflex: Buy Now Pay Later. No interest, no fees, 4 x instalments over 6 weeks. You pay 25% upfront, then three payments of 25% over the following six weeks. To apply for an account please click here.
• ZeroPay: Shop Now Pay Later. 3 x Zero Interest, Zero Fee Payments. To apply for an account please click here.
• Lay-Bys: We require a 15% deposit and up to 6 months to pay the remaining 85%. Terms & Conditions apply.
• RCS: You can use your RCS card in any Decofurn Furniture store or you can apply for an RCS card in any of our stores. Terms & Conditions apply.

• There are currently four credit options available for purchases made at any Decofurn Furniture store:
• Decofurn Furniture Credit: To apply for a Decofurn Furniture Credit account, please click here.
• Payflex: Buy Now Pay Later. No interest, no fees, 4 x instalments over 6 weeks. You pay 25% upfront, then three payments of 25% over the following six weeks. To apply for an account please click here.
• ZeroPay: Shop Now Pay Later. 3 x Zero Interest, Zero Fee Payments. To apply for an account please click here.
• Mobicred: A simple and convenient online credit facility that allows you to shop online and repay your order in monthly instalments. To apply for an account please click here.

• Yes, for lay-bys, we require a 15% deposit and up to 6 months to pay the remaining 85%.
• Products may only be delivered/collected once the full purchase price is paid in full and is reflected in our account.
• Lay-bys are not allowed on items that are on sale. Lay-bys can only be done in-store and not online.
• Terms & Conditions apply.

• Some products are delivered unassembled. Assembly instructions for these products are provided.
• For purchases made at any Decofurn Furniture store, unassembled goods may be assembled by our drivers for a nominal fee. Please advise whether you require assembly before delivery takes place. Please call your nearest branch and they can advise assembly fees.

• For purchases made online at decofurnsa.co.za:
• We deliver directly to your home or office anywhere in South Africa. We make use of delivery drivers and a national delivery company. Online orders can be collected at our Click & Collect Collection Points. Please see our Click & Collect FAQ for further information.
• For purchases made at any Decofurn Furniture store:
• You can shop and take your goods home with you provided we have stock available and payment is made in full.
• We offer an in-store delivery service.
• You can collect from any of our stores.
• Please go to our Delivery page to view all details.

• We deliver anywhere in South Africa.

• For purchases made online at decofurnsa.co.za:
• We have worked closely with our delivery partners to bring you the most affordable delivery rates possible. We offer FREE delivery for all online orders R3999+. For orders below this threshold, your delivery rate will be automatically calculated at checkout.
• Please go to our Delivery page to view all details.
• For purchases made at any Decofurn Furniture store:
• Please contact your nearest store and they will advise the delivery fee applicable to your area. Store locations and contact details are here.

• For purchases made online at decofurnsa.co.za:
• Delivered to your door within 1-10 working days after payment is confirmed. Please go to our Delivery page to view all details.
• For purchases made at any Decofurn Furniture store:
• Delivery for in-store purchases takes on average 1 to 3 days from purchase provided we have stock and payment is received in full and reflected in our bank account.
• Due to circumstances beyond our control, there may be instances where the delivery time could be affected. The customer will be alerted to any changes. Delivery may take longer during peak sale periods (June, November and December).

• Sorry! We currently do not deliver across the border or do international deliveries. You can arrange to collect from one of our stores. Please call 087 740 1800 or email us to find out more.

• Yes, we require that the delivery document be signed by the customer or any authorised representative or employee of the customer, once goods have been delivered and inspected, to indicate that each item has been received in good order. Decofurn Furniture cannot be held liable for any damages that aren’t marked clearly on the delivery note.

• Once we’ve received your order and full payment has been received, you will be contacted within 2 to 3 working days to advise when delivery will take place. Please contact us on 087 740 1800 or email us at delivery@decofurnsa.co.za should you have any queries or concerns.
• Please note with regards to delivery that working days are defined as Mondays to Fridays. This excludes Saturdays, Sundays, and public holidays.

• Certain online orders can be collected. Please see our Click & Collect FAQ for further information.
• For purchases made at any Decofurn Furniture store, you may collect your products from our shop once payment has been settled in full. Goods must be collected within 7 working days.

• We will only keep goods that have been paid for, for 7 working days. Goods not collected within 7 working days could attract additional charges.

• Deliveries will only be made where there is reasonable access to the premises. It is the customer’s responsibility to ensure that items can easily pass through doors, up staircases, etc., and that old furniture and any breakables are removed from the space where goods are to be delivered.
• No furniture will be hoisted up onto balconies or through windows. If the customer requests that these terms be ignored, Decofurn Furniture will not be held liable for any damage to goods or property.

• Click & Collect collection points provide you with an alternative delivery location where you can collect your Decofurn Furniture order.
• During checkout, you'll see the option to Collect your order from a Click & Collect Point if all items in your shopping cart are eligible for collection.
• All Click & Collect orders are free of charge and there is no minimum spend required.
• You'll receive an email notification with collection instructions when your order is ready for collection. You will then have 7 calendar days to collect your order before it expires. Once an order expires, it will be returned to our warehouse and your Decofurn Furniture account will automatically be credited.

• Click & Collect is free of charge and no minimum order amount is required!

• You'll receive an email notification with collection instructions when your order is ready at your chosen Click & Collect collection point.
• An estimated collection time will be displayed at the checkout when you select your Click & Collect collection point.

• When collecting your Click & Collect order from one of our Click & Collect Collection Points, you will need to bring:
• Your order number (as shown in your order confirmation email)
• Valid identification (ID, Passport, or Driver's License)

No orders will be released without your identity being verified using one of the methods above.

• Yes. You will have to provide our Click & Collect Collection Point staff with a letter permitting the third party to collect your order on your behalf.
  • Please make sure your letter includes your name and ID number and the name and ID number of the person collecting on your behalf.
  • The person collecting on your behalf must have valid identification with them.

• You will then have 7 calendar days to collect your order before it expires.
• Once an order expires, it will be returned to our warehouse and your Decofurn Furniture account will automatically be credited.

• It is not possible to extend your collection expiry date.
• Once you have received a notification that your order is ready for collection, you'll then have 7 calendar days in which to collect your order. We will send you reminders throughout the collection period, but unfortunately are unable to extend or change your final collection expiry date.
• If not collected by your expiry date, your order will be canceled and the items returned to our warehouse. Your Decofurn Furniture account will automatically be credited to the value of your order.

• It is not possible to change your delivery method from Click & Collect to Delivery once your order has been confirmed.

• Unfortunately, we do not assemble Click & Collect orders.

• It is the customer's responsibility to return their order to the Click & Collect Collection Point from which they originally collected their items regardless of the reason for the return.
• Please see our return policy here.

• We’d love to hear from you – you can call us on 087 740 1800 or email us at info@decofurnsa.co.za.

• This offer provides a R300 discount coupon applicable to online orders with a minimum purchase value of R2399.
• Qualifying subscribers will receive the coupon via email upon subscribing to the Decofurn Furniture newsletter.
• The coupon is exclusively for new customers who have never made a purchase on decofurnsa.co.za and who have not previously subscribed to the Decofurn Furniture newsletter.
• The coupon is valid only for online transactions.
• The coupon expires 30 days from the date of issue.
• Each customer may use the coupon only once.
• This coupon cannot be combined with other promotional coupons.
• Coupons cannot be retrospectively applied to a first purchase if the customer fails to apply the coupon to their order. It is the customer's responsibility to ensure the coupon code is correctly applied before finalising their purchase. Decofurn Furniture cannot be held responsible for customers who may not have received their coupon code email prior to finalising their first purchase.
• Coupon does not apply to delivery charges or assembly fees.
• Should a return bring the order value below R2399, the order will no longer qualify for the R300 discount, which will then be deducted from the refund amount. Additionally, any subsequent purchase exceeding R2399 by the customer will not qualify for a new R300 discount.
• The coupon holds no cash value and cannot be exchanged for cash.
• Decofurn Furniture reserves the right to cancel and invalidate coupons if customers attempt to claim multiple discounts using multiple email addresses.
• Decofurn Furniture reserves the right to commence or cease this promotion at any time, including during specific sale periods, without prior notification.

• To use a gift voucher, you will need your unique gift voucher code received when you purchased the gift voucher. At checkout, enter your code in the “Discount code or gift card” field and click “Apply”.

• No, registration is not mandatory for making purchases on decofurnsa.co.za; you can complete your checkout using a valid email address. Nonetheless, we advise setting up an account here to facilitate smoother tracking of your orders.

• No, there is no minimum order value.

• A billing address is a name and address that will appear on the invoice. The shipping address is the actual address we will deliver your order to. These can be different addresses or they can be the same. You will have the opportunity to select the address you wish to ship your order to when checking out.

• Decofurn Furniture online shopping is 100% safe and secure. We subscribe to the highest security and encryption standards, ensuring our customers can shop with peace of mind. We do not store your card details, so your confidential information cannot be accessed by anyone unauthorised to do so.

• You can sign up to our mailing list to receive exclusive monthly emails about promotions, specials, and more! You can sign up on our homepage by clicking the “sign up now” button.

• Please email us at info@decofurnsa.co.za with your cellphone number and nearest store and we will add you to our database.

• Credit & Debit Cards: Select “Peach Payments” and simply enter your card details and safely checkout. Visa, Mastercard and American Express is accepted
• Instant EFT by Ozow: Select “Ozow” to make EFT payments that clear immediately. ABSA, Capitec, FNB, Nedbank, Standard Bank, Investec, Bidvest Bank, Tyme Bank and African Bank are supported.
• Decofurn Furniture Credit: Select “Decofurn Credit” to pay for your purchase via monthly instalments. To apply for a Decofurn Furniture Credit account, please click here.
• Mobicred: Select “Peach Payments” at checkout and click “Mobicred” as your payment option and pay for your purchase in monthly instalments. To apply for an account please click here.
• Payflex: Select “Payflex” for no interest, no fees payment in 4 equal instalments over 6 weeks. To apply for an account please click here.
• ZeroPay: Select “ZeroPay” for 3 x Zero Interest, Zero Fee Payments. To apply for an account please click here.
• Direct Bank Deposit: Click “Direct Bank Deposit” to pay via a Direct Bank Deposit or Electronic Funds Transfer (EFT). Please note that your order will only be processed once your payment reflects in our bank account.

• Cash
• Credit & Debit Cards
• Instant EFT by Ozow
• Decofurn Furniture Credit: To apply for a Decofurn Furniture Credit account, please click here.
• RCS Credit Payments
• Payflex: No fees payment in 4 equal instalments over 6 weeks. To apply for an account please click here.
• ZeroPay: 3 x Zero Interest, Zero Fee Payments. To apply for an account please click here.
• Direct Bank Deposit or Electronic Funds Transfer (EFT)

Bank: Nedbank

Account Number: 1232149691

Branch Code: 198765

Account Name: Furniture Force (Pty) Ltd

Please ALWAYS Use your ORDER NUMBER as the reference number for your payment.

• No, unfortunately not. Payment must be made in full and reflected in our account before delivery takes place.

• Our product range varies across our stores due to differences in store sizes and space limitations. While we strive to offer our entire range in each location, it's not always possible. If you can't find a specific product at your nearest store that's available on our website, please contact the store manager. They can arrange for the item to be transferred to the store for you.

• We do not offer custom manufacturing or modification services for our furniture. The range of products, colours, and designs available on our website represents our current stock. We are unable to accommodate requests for bespoke furniture or alterations to existing designs.

• We do not manufacture or modify furniture. The products and colour options as seen on the website are what we have available. We do not custom-make furniture.

• Most of our products are delivered in a flat-packed or unassembled state. Detailed information about each product, including whether it requires assembly, is available under the "additional information" section on our website. For items that need assembly, instructions are provided within the packaging.
• For online purchases, we offer an assembly service in areas where assembly is available. You can check assembly fees and availability under the "Shipping Method" section for each product. If assembly service is available for your area, you may select this option at checkout.
• For in-store purchases at a Decofurn Furniture store, we can also arrange for goods to be assembled by our drivers upon delivery for a nominal fee, which must be agreed upon in advance. Please contact your nearest store to inquire about assembly fees for specific products.

• For online purchases, you have the option to use our Click & Collect service. Once you have placed your order, you will have 7 days to collect it from the designated store. For more details, please refer to our Click & Collect FAQs.
• For purchases made in-store, you can collect your items at a later date, provided that payment has been made in full. All goods must be collected within 7 working days from the purchase date. Please be aware that an additional fee will apply for late collections.

• Yes, stock reservations are available with a 50% deposit payment. Upon receiving your deposit, we will reserve the selected stock for you and keep it in our warehouse for up to 7 working days.
• Please be aware that reservations and deposit payments can only be made in-store.

• You are welcome to visit any of our Decofurn Furniture stores to purchase your items in person. If we have the item in stock, you can pay and take your purchase home with you immediately. Please note that all items must be paid for in full before they can be taken from the store.
• For payments made via EFT (Electronic Funds Transfer), please be aware that the funds need to be cleared in our account before you can collect your items or have them delivered. This process may take up to 3 working days.
• Should you need assistance with transporting your purchase, we offer a delivery service to help get your items to your home conveniently.

• Unfortunately, you cannot place an order for an item that is currently out of stock on our website. However, we've made it easy to stay informed about the item's availability. If a product you're interested in is out of stock, simply use the "Get notified when we restock" option available on the product page. Follow the instructions on the pop-up, and as soon as the item is restocked in our warehouse, we'll send you a notification. This way, you can promptly shop for the item once it's available again.

• To check the availability of an item at your nearest Decofurn Furniture please ask our helpful Digital Assistant Dee to check on stock levels for you. Simply click on the blue “Chat” button located at the bottom right of our website.
• While we strive to maintain a comprehensive stock selection in all our stores, please note that due to space constraints, some items might not be available at every location.

• With over 30 years of expertise in the furniture importing industry, Decofurn Furniture has built a distinguished reputation for sourcing high-quality furniture from around the globe. Our diverse range of products is primarily sourced from trusted and reputable factories located in Indonesia, Malaysia, China, Vietnam, and India. We are dedicated to establishing and maintaining strong relationships with our suppliers to ensure that we can offer products that are perfectly suited to the South African market's needs and preferences.
• In addition to our international sourcing, we are proud to support local craftsmanship by offering a selection of couches that are produced locally in South Africa. This is part of our commitment to supporting the local economy and providing our customers with a mix of both globally sourced and locally manufactured products.
• Furthermore, our range of mattresses, duvets, and pillows are all locally manufactured, further emphasising our dedication to quality South African craftsmanship.

• Unless otherwise stated, mattresses and other accessories seen in the picture are excluded from the price. Mattresses are priced separately and can be viewed in the Mattress section. Unless otherwise stated, duvets and pillows are excluded from the price of the bed and are also priced separately.

• If you are entitled to a refund as per our Returns Policy, rest assured that we will process it promptly. Your refund will be issued via the original method of payment.
• Please note, it can take up to 7 working days for the refund to be completed and reflected in your account after it has been approved and processed.

• If you need to return a product that is not defective, a handling or administration fee will apply. This fee is set at 5% of the purchase price with a minimum charge of R70.
• According to section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for returns of non-defective items, the customer is responsible for covering the costs associated with the delivery and collection of the product.
• In cases where items are defective and require replacement, Decofurn Furniture will bear the costs of collection and delivery.
• For a comprehensive overview of all costs related to returns, we encourage you to consult our Returns Policy here.

• Upon the delivery or collection of your items, it is crucial to inspect your goods thoroughly before signing the receipt. If you notice any visible damage at the time of delivery, you have the right to refuse acceptance of the product. Clearly indicate on the delivery note that the goods have not been received, providing a brief description of the observed damage. The delivery personnel will then return the damaged product(s) to Decofurn Furniture.
• It is important that you contact us immediately to report the issue.
• If the damage to the product(s) is discovered only after the delivery personnel have left, please inform us within 48 hours of receipt. The decision to return or replace such items will be made at Decofurn Furniture's discretion. Our commitment is to address issues with damaged items quickly and efficiently.
• For detailed instructions and to understand our full terms, please consult our Returns Policy.

• At Decofurn Furniture, we aim to make your shopping experience as smooth and satisfying as possible. If you encounter any issues with your products and wish to return them, we're here to help. Please follow the steps below for online purchases or refer to our Returns Policy for in-store purchases.
• For Online Purchases:
• Step 1 – Initiate Your Return: Email us at returns@decofurnsa.co.za with photos of the item(s) you wish to return or exchange, along with a brief explanation of your reason for the return or exchange.
• Step 2 – Collection Arrangement: If your return request is approved, we will get in touch to organize the collection of your product(s).
• Step 3 – Quality Inspection: Upon collection, our quality control department will examine the goods, a process that may take up to 4 working days.
• Step 4 – Resolution: Following approval from our quality control, we will proceed with a replacement, repair, credit, or refund, as deemed appropriate by Decofurn Furniture. This final step may take up to 7 working days.
• For returns of items purchased in any Decofurn store, please consult our detailed Returns Policy.

• Absolutely, you have the option to return your products within 7 working days if you find that they're not to your liking or they don't fit. We encourage you to review our complete Returns Policy to understand the terms and conditions that apply to such returns. This policy will guide you through the process and outline any specific requirements or conditions for making a return.

• You can view our comprehensive Terms and Conditions by clicking here.
• This link will direct you to the full document where all our policies, procedures, and guidelines are detailed for your information.

Guarantee and Warranty Information

Guarantee:

• Provider: The mattress guarantee is offered by the manufacturer, not Decofurn Furniture.
• Coverage: It covers any manufacturer's defects within the guarantee period. If your mattress has a defect, the manufacturer will either repair or replace it at no cost to you.
• Conditions: The guarantee period and specific conditions under which repairs or replacements are made vary by manufacturer.
• Exclusions: The guarantee does not apply to issues arising from dislike of the product, misuse, mishandling, or failure to adhere to the product’s care instructions.

Warranty:

• Type: This is a Service Warranty, promising repair or replacement of your mattress at a pro-rata cost based on the number of years of use.
• Decision: The manufacturer has the discretion to either repair or replace the mattress.
• Cost: During the warranty period, the manufacturer contributes to the repair or replacement costs on a sliding scale, depending on the mattress's age.
• Eligibility: The warranty claim is valid only if the mattress is free from user-related damage, such as stains, tears, rips, or water damage.

Important Exclusions:

• Neither the warranty nor the guarantee covers damage due to incorrect base or support, failure to rotate the mattress, or general misuse or mishandling.
• For detailed terms and how to claim under a guarantee or warranty, please refer to the documentation provided with your mattress or contact our customer service team.

• Yes, our products come with a 1-year warranty, unless stated otherwise. This warranty specifically covers factory faults or defects.
• What’s Covered:
• The warranty applies to defects in materials or workmanship.
• What’s Not Covered:
• Damage due to wear and tear, negligence, misuse, accidents, or non-compliance with the product’s care instructions.
• Products used for commercial purposes, unless the invoice explicitly states commercial warranty coverage.
• Shop-soiled goods, which are sold as-is (voetstoots).
• Scope:
• Warranties are intended for domestic use of the products. Items used in a commercial setting are excluded from warranty coverage, except where commercial use is expressly covered on the invoice.
• For a complete understanding of what’s covered under our warranty and the process for making a claim, please consult our detailed Returns Policy.