If you have forgotten your password, simply click on the “Lost password” link on the Login page.
We will then e-mail you a link where you can reset a new password.

You can email us at info@decofurnsa.co.za or you can call our National Hotline on 087 049 4155.
Please have your invoice number/order number ready if it’s regarding an order.

Please contact your nearest store and they can assist you. Store details can be found on our Contact Us or Store Locator page.
Please have your invoice number/order number ready if it’s regarding an order.

Please contact your nearest store and they can advise stock availability.
Store details can be found on our Contact Us or Store Locator page.

Our head office is in Montague Business Park, Montague Gardens, Cape Town.
You can email us at info@decofurnsa.co.za or you can call our National Hotline on 087 049 4155.

Call Centre Hours:
Monday – Friday: 9 am – 5 pm
Saturday: 9 am – 2 pm
Sunday & Public Holidays: 9 am - 1 pm

Store details can be found on our Contact Us or Store Locator page.
You can email us at info@decofurnsa.co.za or you can call our National Hotline on 087 049 4155.

Please view all store operating hours on our Contact Us or Store Locator page.

We will always update the contact us page with details about opening hours on Public Holidays. Our adverts and communication will also always have Public Holiday opening hours.

Please visit our Store Locator page to get directions to your nearest store.

Please find all store details and operating hours on our Contact Us or Store Locator page

Of course, we do. Please find all store details can be found on our Contact Us or Store Locator page.

To open your Decofurn Credit account please apply here
For other credit options please click here.

Yes, for lay-byes, we require a 15% deposit and up to 6 months to pay the remaining 85%.
Products may only be delivered/collected once the full purchase price is paid in full and is reflected in our account.
Terms & Conditions Apply.

There are currently 2 credit options available for purchases made at any Decofurn store:

• Decofurn Credit:To apply for a Decofurn Credit account please click here
• Lay-Byes: We require a 15% deposit and up to 6 months to pay the remaining 85%. Terms & Conditions apply
• RCS: you can use your RCS card in any Decofurn store or you can apply for an RCS card in any of our stores.
  Terms & Conditions apply

You can apply for a Decofurn Credit account and get instant approval here.
For other payment/credit options please click here.

SOME PRODUCTS ARE DELIVERED UNASSEMBLED.

We will only keep goods that have been paid for, for 7 working days.
Goods not collected within 7 working days, could attract additional charges.

Certain online orders can be collected. Please see our Decollect FAQ for further information.
For purchases made at any Decofurn store, you may collect your products from our shop once payment has been settled in full. Goods must be collected within 7 working days.

Once we’ve received your order, you will be contacted within 1 to 2 working days to advise when delivery will take place. Please contact us on 087 740 1800 or email us at delivery@decofurnsa.co.za should you have any queries or concerns.

Please note with regards to delivery that working days are defined as Mondays to Fridays. This excludes Saturdays, Sundays, and public holidays

Yes, we require that the delivery document be signed by the customer or any authorised representative or employee of the Customer, once goods have been delivered and inspected, to indicate that each item has been received in good order.
Decofurn cannot be held liable for any damages that aren’t marked clearly on the delivery note.

Sorry! We currently do not deliver across the border or do international deliveries. You can arrange to collect from one of our stores.
Please call 087 740 1800 or email us to find out more

For purchases made online at decofurnsa.co.za:

For purchases made at any Decofurn store:

For purchases made online at decofurnsa.co.za:

For purchases made at any Decofurn store:

We deliver anywhere in South Africa.

For purchases made online at decofurnsa.co.za:

For purchases made at any Decofurn store:

• You can shop and take your goods home with you provided we have stock available and payment is made in full
• We offer a delivery service
• You can collect from any of our stores

Decollect collection points provide you with an alternative delivery location where you can collect your Decofurn Furniture order.

During checkout, you'll see the option to Collect your order from a Decollect Point if all items in your shopping cart are eligible for collection.

All Decollect orders are free of charge and there is no minimum spend required.

You'll receive an email notification with collection instructions when your order is ready for collection. You will then have 7 calendar days to collect your order before it expires. Once an order expires, it will be returned to our warehouse and your Decofurn Furniture account will automatically be credited.

Decollect is free of charge and no minimum order amount is required!

All payment methods are available when collecting from Decollect Points.

You'll receive an email notification with collection instructions when your order is ready at your chosen Decollect collection point.
An estimated collection time will be displayed at the checkout when you select your Decollect collection point.

When collecting your Decollect order from one of our Decollect Collection Points you will need to bring:

• Your order number (as shown in your order confirmation email)
• Valid Identification (ID, Passport or Driver's Licence)

Yes. You will have to provide our Decollect Collection Point staff with a letter permitting the third party to collect your order on your behalf.

Please make sure your letter includes your name and ID number and the name and ID number of the person collecting on your behalf.

The person collecting on your behalf must have valid identification with them.

You will then have 7 calendar days to collect your order before it expires.
Once an order expires, it will be returned to our warehouse and your Decofurn Furniture account will automatically be credited.

It is not possible to extend your collection expiry date.
Once you have received a notification that your order is ready for collection, you’ll then have 7 calendar days in which to collect your order. We will send you reminders throughout the collection period, but unfortunately are unable to extend or change your final collection expiry date.

If not collected by your expiry date your order will be cancelled and the items returned to our warehouse. Your Decofurn Furniture account will automatically be credited to the value of your order.

It is not possible to change your delivery method from Decollect to Delivery once your order has been confirmed.

Unfortunately, we do not assemble Decollect orders.

It is the customer's responsibility to return their order to the Decollect Collection Point from which they originally collected their items regardless of the reason for the return.
Please see our return policy here.

We’d love to hear from you – you can call us on 087 740 1800 or email us at info@decofurnsa.co.za

At checkout, enter your code at the top where the message is displayed.

To use a gift voucher, you will need your unique gift voucher code received when you purchased the gift voucher.
When you have finished shopping for what you would like to buy, during checkout it says “Have a Coupon? Click here to enter your code” – this is where you will enter your voucher code and the amount of the voucher will be deducted from your total cart amount.

No, unfortunately not.

Online gift vouchers are only valid for purchases made online at decofurnsa.co.za

• This offer provides a R300 discount coupon applicable to online orders with a minimum purchase value of R2399.
• Qualifying subscribers will receive the coupon via email upon subscribing to the Decofurn Furniture newsletter.
• The coupon is exclusively for new customers who have never made a purchase on decofurnsa.co.za.
• The coupon is valid only for online transactions.
• The coupon expires 30 days from the date of issue.
• Each customer may use the coupon only once.
• This coupon cannot be combined with other promotional coupons.
• It does not apply to delivery charges or assembly fees.
• The coupon holds no cash value and cannot be exchanged for cash.
• Decofurn Furniture reserves the right to cancel and invalidate coupons if customers attempt to claim multiple discounts using multiple email addresses.

For purchases made online at decofurnsa.co.za:

For purchases made at any Decofurn store:

Decofurn online shopping is 100% safe and secure. We subscribe to the highest security and encryption standards, ensuring our customers can shop with peace of mind. We do not store your card details so your confidential information cannot be accessed by anyone unauthorized to do so.

A billing Address is a name and address that will appear on the invoice. The shipping address is the actual address we will deliver your order to. These can be different addresses or they can be the same.
You will have the opportunity to select the address you wish to ship your order when checking out.

No, there is no minimum order value.

Yes, you do. We need your email address and password.
It’s very quick. Click here to register.

Please email us at info@decofurnsa.co.za with your Cellphone Number and nearest store and we will add you to our database.

You can sign up to our mailing list to receive exclusive monthly emails about promotions, specials and more! Scroll to the bottom of our homepage and enter your email address.

We do offer credit options – click here to view the options.

Bank: Nedbank
Account Number: 1232149691
Branch Code: 198765
Account Name: Furniture Force (Pty) Ltd
Please ALWAYS Use your ORDER NUMBER as the reference number for your payment.

Decofurn online shopping is 100% safe and secure. We subscribe to the highest security and encryption standards, ensuring our customers can shop with peace of mind. We do not store your card details so your confidential information cannot be accessed by anyone unauthorized to do so.

No, unfortunately not. Payment must be made in full and reflected in our account before delivery takes place.

For purchases made in any Decofurn store, we accept payment by:

• Cash
• Credit Cards / Debit Cards / Cheque Cards. American Express & Diners Club accepted
• Instant EFT payment by i-Pay
• Direct Bank Deposit or Electronic Funds Transfer (EFT)
• Cheque
• We have credit options which can be seen on our Payment Options page

Mattress Size Guide (W = Width / L = Length):

• Single – 91 (W) x 188 (L) cm
• Three Quarter – 107 (W) x 188 (L) cm
• Double – 137 (W) x 188 (L) cm
• Queen Standard Length – 152 (W) x 188 (L) cm
• Queen Extra Length – 152 (W) x 200 (L) cm
• King – 183 (W) x 188 (L) cm
• King Extra Length – 183 (W) x 200 (L) cm

Teak is a hardwood and is suitable for outside use. Our products are finished with a protective exterior. However, after continued exposure to the weather elements, Teak takes on a greyish look. Teak oil may be applied to maintain the look.

Unless otherwise stated, mattresses and other accessories seen in the picture are excluded from the price. Mattresses are priced separately and can be viewed in the Mattress section. Unless otherwise stated, Duvets and Pillows are excluded from the price of the bed and are also priced separately.

Please click here to view our Furniture Care Guide.

Please click here for a comprehensive explanation of all the different product materials.

Some of our stores are bigger than others and we try and carry our whole range at each store but this is not possible due to limited space.
If a product you see on the website is not available at your nearest store, please speak to the store manager and they can arrange to have the stock sent to the store.

Unfortunately, we do not manufacture furniture. The products, colours and designs that are on our website are what we stock and have available.
We do not manufacture or modify furniture according to customer requests.

All our products are imported. We do not manufacture or modify furniture. The products and colour options as seen on the website are what we have available. We do not custom-make furniture.

Many products are delivered unassembled/flat packed. On our website, each product has an additional information section – in this section under “packaging” it will tell you if the product requires assembly.
All items that require assembly have assembly instructions inside the boxes.

For purchases from a Decofurn Store, unassembled goods may be assembled by our drivers upon delivery for a nominal fee BY PRIOR ARRANGEMENT.

Please contact your nearest store and they can advise assembly fees per product.

For purchases made online, a collection facility is not yet available.
For purchases from a Decofurn store: Yes. Goods may be collected at a later stage provided payment has been made in full.
All goods are to be collected within 7 working days from the date of purchase.
An additional charge will be levied for late collections.

Unfortunately, we do not reserve stock without receiving a 50% deposit payment. If you pay a 50% deposit, we can reserve stock for you and we will keep it in our warehouse for a maximum of 7 working days.

Yes. You can go to any Decofurn store, pay for your products and take them home with you straightaway provided we have stock. No products may be removed until payment has been made in full. EFT payments need to reflect in our account before collection/delivery can take place – this can take up to 3 working days.
If you are unable to arrange your transport, we offer a delivery service. See the Deliveries/Collections section in the sidebar.

No, it will not let you shop for an item that is out of stock. If a product is shown as out of stock online, there is a “notify me” option. You can click this and fill in the form. Once stock arrives at our warehouse, you will be notified by email that the item is back in stock and you can shop for it.

If you are shopping online and the product does not show out of stock, then it is available to purchase. You will not be able to shop online for a product that is out of stock. If a product is shown as out of stock online, there is a “notify me” option. You can click this and fill in the form. Once stock arrives at our warehouse, you will be notified by email that the item is back in stock and you can shop for it.
To find out stock availability at your nearest branch, please contact the store directly and they can advise. Store details here. We try to carry stock at each store but due to limited space at some stores, this is not always possible.

We have more than 25 years of experience in the Furniture Importing Industry.
Most of our products are sourced and developed from factories in Indonesia, Malaysia, China, Vietnam, and India. We work with quality suppliers and build strong relationships to bring you products suited to the South African market.

Our Mattress range is locally manufactured.

Our Duvet and Pillow range is manufactured in our factory in Cape Town.

Should you be entitled to a refund for any reason as stated in our Returns Policy, we will process your refund according to your original method of payment and refunds can take up to 7 working days after it has been approved and processed.

For products that are not defective, handling charges will be applicable. A handling/administration fee of 5% with a minimum of R70 (Seventy Rand) will be charged.

In terms of section 44(2) of the Electronic Communications and Transactions Act 25 of 2002, for non-defective items, you (the customer) are liable for the delivery and collection costs of these products.

Decofurn is liable for the collection and delivery costs when defective items are replaced.

For more details on the costs involved, please read our Returns Policy.

It is the Customer’s responsibility to thoroughly inspect all goods upon delivery/collection before signing that the goods have been received.

You have the right to refuse delivery of any product that is visibly damaged upon delivery. Please stipulate clearly that you have not received the goods with a brief description of the damage on the delivery note. The driver/delivery company will take the product/s back with them and return them to Decofurn. Please contact us immediately to report this.

If damage to a product/s only becomes apparent after delivery, you have 48 hours to report the damage to us. In these instances, the return/replacement of the product is at the discretion of Decofurn. We will always endeavour to solve problems with damaged items as speedily as possible.

Please follow the steps and read the terms as set out in our detailed Returns Policy page.

At Decofurn we would like to make your customer experience as pleasant as possible. If you are experiencing problems with any products and would like to return them, please read the returns policy and choose the option that best suits your situation.

Different steps apply to different situations but the basic steps for online purchases are as below:

Step 1 – Complete and submit a Return Request Form. Click here to go to the form.
Step 2 – We will review the form and will contact you to arrange the collection of the product/s.
Step 3 – Once the collection has been done, our quality control department will inspect the goods (this can take up to 3 working days).
Step 4 – Once approved, we commence with replacement/repair/credit/refund (at Decofurn’s discretion), which may take up to 7 working days.


Steps to follow for purchases made in any Decofurn Store can be read in our Returns Policy page.

Yes, you can, within 7 working days. Please check our full returns policy for the terms and conditions that apply to this here.

Please view our full Terms and Conditions here.
If any of the above is unclear, please call us on 087 740 1800 or send an email to info@decofurnsa.co.za and we can assist you.

Mattresses carry a guarantee and warranty with the mattress manufacturer, not with Decofurn.

A guarantee from the mattress manufacturer stipulates that they will repair and replace your mattress product at their expense within the guarantee period and under specific conditions. While the manufacturer may replace your product, it is up to their discretion whether they replace or repair it.

Should there be a manufacturer’s defect in your mattress within the guarantee period, the manufacturer will repair or replace your defective mattress at no charge.

The guarantee does not cover problems such as dislike of a product, misuse, mishandling, or failure to meet the requirements outlined in the product’s guarantee.

The mattress's warranty is a Service Warranty. A Service Warranty is a promise to you by the manufacturers that a defect in your mattress will be repaired or replaced at a pro-rata cost depending on the mattress’ number of years of use. The manufacturer may decide to repair or replace the mattress at their discretion. During the warranty period, the manufacturer will contribute to the cost of the repair or replacement of your mattress on a pro-rata basis depending on how old the product is. Your mattress should be free from any user-related damage, such as stains, tears, rips, water damage, etc. to claim the warranty.

The warranties and guarantees do not cover damage caused by an incorrect base or support, mattress rotation, or misuse or mishandling.

All goods carry a 1-year warranty unless otherwise specified.
Warranties cover factory faults or defects.
No damages caused by wear and tear, negligence, abuse, accident, or causes unrelated to defective materials or workmanship are covered by the warranty.
Warranties apply for domestic use only.
Goods used for commercial use are not covered unless specifically stated on the invoice.
Shop-soiled goods are sold voetstoots.

Please make sure to read out the detailed Returns Policy for more information on warranties